Support
Contact and field support
For bugs, feature requests, export/import questions, or training workflow feedback, email support@firefleetapp.com.
Suggested subject tags
[BUG], [FEATURE], [EXPORT], [TRAINING]
FAQ
Common questions from the field
Is this for career & volunteer departments?
Yes. Fire Fleet is designed for both career and volunteer companies, with tools that support day-to-day operations and training.
Does it work offline?
Yes. Core apparatus setup, references, and calculations are built for offline use in low-connectivity conditions.
Do I need an account?
No account is required to use Fire Fleet. Your operational setup data stays on your device by default.
Do you collect personal data?
By default, Fire Fleet does not collect personal information, apparatus details, organization details, or photos.
What does import/export do?
Import/export lets you back up and transfer your setup between devices and share configurations within your team workflow.
Does it replace SOPs or pump charts?
No. Fire Fleet supports planning and training. Always follow your department SOPs, approved pump charts, and command direction.
When is iOS coming?
Android is first. iOS is planned after Android release and stabilization.
How do I report a bug or request a feature?
Email support@firefleetapp.com with a clear subject tag such as [BUG], [FEATURE], [EXPORT], or [TRAINING].
Can I use it for training drills?
Yes. Fire Fleet is training-first and built to support pump engagement drills, deployment walkthroughs, and review sessions.
Will you add more equipment types?
Yes. Additional equipment categories and workflow refinements are planned based on field feedback.